Sales Service & Customer Relations Executive

Job title: Sales Service & Customer Relations Executive

Based at: Sandown Park Racecourse

Contract type: Permanent

Hours: 37.5 hours per week  

⚪️ About the role

We have a fantastic opportunity for a Sales Service & Customer Relations Executive to join our team based at Sandown Park Racecourse delivering outstanding administration and customer relations across our 3 London Racecourse to ensure every race day and event is exceptional.

🟡 About The Jockey Club

The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National, The Cheltenham Festival & The Derby. Owning & operating 15 courses, millions of people every year enjoy the special experiences we offer through racing, music, food and entertainment on racedays and beyond.

As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible

At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.

🟢 The Sales Service & Customer Relations Executive will

• Manage all hospitality and event administration for the racecourse, supporting the regional sales team.
• Act as the main point of contact for clients from booking to event day, ensuring an exceptional customer experience.
• Coordinate with catering and operations teams on all event details — from table plans and dietary requirements to décor and special requests.
• Prepare and distribute event information, tickets, and materials efficiently ahead of race days.
• Oversee smooth on-the-day delivery, liaising with catering and operations teams and checking in with clients during events.
• Produce detailed event sheets, confirming all client requirements and ensuring flawless execution.
• Collaborate with finance, operations, and the wider regional team to maintain accurate payments and seamless processes.
• Continuously improve administrative efficiency and customer service, contributing ideas to enhance the overall event experience

🔵 About you

• Strong administrative background, ideally within events or hospitality.
• Good understanding of sales and event processes from planning through to delivery.
• Confident in using systems to manage and deliver events efficiently.
• Sound knowledge of finance procedures and related business systems.
• Highly organised with excellent attention to detail.
• Strong numeracy and literacy skills.
• Collaborative team player with a positive, proactive approach.
• Committed to delivering outstanding customer service and seamless event experiences.

🟣 What we offer in return

• All colleagues can go along to any of our race day or music events free of charge – along with 3 friends or family with our TeamPass Ticket scheme.
• An award-winning pension scheme provider with a generous employer contribution
• A healthcare cash back plan enabling you to claim money back on health & wellbeing services.
• 25 days annual leave
• Access to a suite of Learning & Development training resources from renowned providers
• A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services.

If you think you have everything we’re looking for and more, then we’d love to hear from you. Don’t hang around, our closing date for this vacancy is 27th October but we reserve the right to bring this forward if we have many applications.

This role may be subject to a criminal record check, standard or enhanced DBS check or BHA Suitability Check. By applying you confirm that you are happy for these checks to be carried out.