🟪 Organic Executive (Shrewsbury)

🚀 ROLE OVERVIEW

Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW.

At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities.

Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support.

We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities.

We pride ourselves on providing career development opportunities for all our team members, with a special focus on training and developing talent at Executive (entry-level) level.

This position is ideal for someone who is in the early stages of their Digital Marketing journey and who has a keen interest in SEO & content strategy in particular.

The overall purpose of this role is to support our Organic search account teams implement SEO and content activity for our clients. You will be responsible for the management and delivery of SEO and content activity for our clients, using both internal resources and our network of specialists, in order to achieve client business objectives and targets.

The role will be dedicated to driving SEO performance through the day-to-day management and effective implementation for a number of key client accounts.

📌 RESPONSIBILITIES

Supporting SEO & Content leads with the development and implementation of Account Development Plans (ADPs) and client strategy for the team’s portfolio of clients, in order to sustain and grow client performance. Always ensuring client feedback is shared with Account Leads.

Supporting client performance management activities including carrying out regular performance checks for clients, flagging any issues, and advocating for best practices & innovation towards client performance

Ensuring all produced content fits in line with the client brand guidelines and is free of grammatical errors

Understanding client content strategy, providing feedback internally and proactively on areas that could be considered

Ensuring client profitability, getting approval from the SEO Account Director on costly pieces of work

Collating & checking data for client reporting purposes in tangent with the Croudie Network, writing and communicating reporting summaries and executive summaries to a high standard

Completing data analysis to spot trends, patterns, challenges, and successes using the support of the Croudie Network. Identifying and troubleshooting anomalies within SEO data and taking corrective actions

Understanding and adopting the required communication and client service standards for each client in line with our client charter, and demonstrating excellent customer service throughout. This entails responding to client emails within 4 hours, being available for client calls, and ensuring there is adequate cover when absent

Completing Croudie administration, project managing assigned work, ensuring briefs to the network are comprehensive & accurate, and quality checking returned work is to an excellent standard

Training Croudies on clients and on ad hoc aspects of task requirements. Supporting the Development Manager on the development of Croud Academy

Contributing to internal training & development modules and delivery sessions as required, supporting the Development Manager. Everyone is responsible to deliver training modules internally

Advocating company policy and process, and supporting with client retention. Being aware of and working toward business goals such as margin, and NPS.

Completing journals daily to ensure all time is allocated to a high degree of accuracy

🎯 PERSON SPECIFICATION

Degree-level education or equivalent/relevant work experience

A strong interest in / passion for digital marketing and/or SEO

Work experience in SEO or digital marketing is desirable

Strong Microsoft Office / Google Drive skills which must include Excel / Sheets, Word / Docs and PowerPoint / Slides

Proficiency in data entry, working with and managing numbers/data

Proven track record of working to and meeting deadlines

Proven time management skills and ability to manage tasks simultaneously

Impeccable attention to detail

A mathematical and analytical mind

Ability to manipulate large amounts of data

Strong communication, organisation, and presentation skills

Experience working as part of a team to meet a common goal

Customer service experience

🎁 COMPANY BENEFITS

Croud operates a hybrid working model with a minimum of 3 days a week based in our Shrewsbury office and the remaining days from home if you wish.

Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless!

On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include:

Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years

25 days holiday a year

Discretionary annual performance based incentive

Sale commission

Recruitment referrals bonus

Health & Wellbeing contribution

Ride to Work scheme

Railcard

Season Ticket loan

Home office chair and home office screen

Free fruit, breakfast cereals, snacks and tea & coffee in the office

Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave

Life insurance and income protection

Medical Cash Plan

Pension

Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform)

IPA Membership

Peer to peer recognition scheme 'bonusly'

Team off-sites/regular socials

Year-round holiday parties

Flexible working options

Day to make a difference

Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours).

Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.

🌟 OUR VALUES

At Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities.

We live and breathe five core values that foster a culture where everyone can thrive. Our commitment to elevating each other is fundamental to both our cultural and business success. The ideal candidate will excel in and demonstrate the following:

In it together - our value on integration, collaboration and outcomes

Eye on the future - our value on futurism, creativity and passion

Generous in spirit - our value on people, development and inclusion

Do what you say - our value on integrity and accountability

Make a difference - our value on purpose and impact

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