Credit Controller

Job title: Credit Controller

Based at: Finance Centre Cheltenham Racecourse

Contract type: Permanent

Hours: 37.5 hours per week (Monday – Friday)

⚪️ About the role

A fantastic opportunity for a Credit Controller to join our team at the Finance Centre, at Cheltenham Racecourse. The Credit Controller is responsible for cash collection at the Jockey Club. You’ll be proactively speaking to our customers to resolve invoice queries, enabling payment to be made on time and according to the agreed terms.  

We work with several internal teams but have a close working relationship with our commercial sales teams. Building a good relationship with our teams is important when working together to provide the best customer experience, whilst taking appropriate action to mitigate any risk or potential bad debt.

The credit control team work together to ensure invoices are paid on time, in line with KPI and SLA requirements.  

🟡 About The Jockey Club

The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National, The Cheltenham Festival & The Derby. Owning & operating 15 course’s, millions of people every year enjoy the special experiences we offer through racing, music, food and entertainment on raceday’s and beyond.

As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible

At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.

🟢 About our team

At the Finance Centre, we’re here to support and help the teams across the Jockey Club. Helping our racecourses to deliver thrilling events daily. At the Finance Centre, we have four key teams – Accounts Payable, Accounts Receivable, Credit Control and Finance Support. Our teams work smart and are not fazed by high transactional volumes – each month, we’re managing and processing thousands of transactions.  

🔵 The Credit Controller will

• Ensure all credit control activities have been actioned daily, maintaining individual follow-up reports and updating notes on invoices following action.  
• Produce and issue monthly statements as and when required.
• Proactively chase outstanding invoices by phone/email.
• Communicate effectively with relevant stakeholders regarding outstanding debt & any non-payment issues.
• Review payment terms for new customers if required.
• Be able to identify high-risk items and follow up accordingly.
• Be familiar with Jockey Club Racecourses terms and conditions.
• Assist in the development of the credit control systems and regular reporting.
• Be familiar with internal audit procedures and comply as necessary.

🟣 About you

• Have a working knowledge of all aspects of credit control functions.
• Be a confident communicator.
• Be self-motivated with a flexible approach to work.
• Work proactively with excellent attention to detail  

🔴 What we offer in return

• All colleagues can go along to any of our race day or music events free of charge – along with 3 friends or family with our TeamPass Ticket scheme.
• An award-winning pension scheme provider with a generous employer contribution
• A healthcare cash back plan enabling you to claim money back on health & wellbeing services.
• Competitive salary with generous bonus structure
• 25 days annual leave
• Access to a suite of Learning & Development training resources from renowned providers
• A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services.

If you think you have everything we’re looking for and more, then we’d love to hear from you. Don’t hang around, our closing date for this vacancy is 18th November but we reserve the right to bring this forward if we have many applications.

This role may be subject to a criminal record check, standard or enhanced DBS check or BHA Suitability Check. By applying you confirm that you are happy for these checks to be carried out.