Junior Store Manager - 6 month FTC

Music is Universal

It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.

⚪️ The A Side: A Day in The Life

UMUK value e-Commerce as a key foundational channel to connect artists and fans. This is an exciting and challenging role to help manage a number of incredible artist ecommerce stores for one of Universal’s frontline labels.

We are seeking a passionate and motivated Junior eCommerce Store Manager to manage a selection of evergreen artist stores and support the wider Store Management team. From product set up through to album pre-order campaigns on artist stores, we are looking for a Junior eCommerce Store Manager who is organised, has great attention to detail and is a collaborative team player.

This Junior eCommerce Store Manager will work with Universal’s frontline labels to launch multiple artist’s eComm stores, as well as support our team of store managers to provide product set up and ecommerce best practise across UX, ecommerce retailing and customer experience across Universal’s eCommerce stores. The successful candidate will bring a passion for music and eCommerce, with a strong desire to learn and develop as an eCommerce Manager.

🟡 The B Side: Skills & Experience

Be Operational & Collaborative

• Daily store management of a portfolio of artist stores, managing basic theming and UX, merchandising and category management in line with eComm best practice
• Project manage the day-to-day activities & future projects on our PM tool Monday.com, collaborating with the wider central team and frontline labels
• Work with e-Commerce Ops and Customer Service to resolve issues on supply chain, ensure products stay in stock and constantly measure the customer feedback loop; ensure customer happiness and loyalty

Be Administrative

• Organise, own and communicate throughout the product set-up flow – from receiving the label’s brief of products, product set-up across our eComm systems, to launches across multiple artist stores on Shopify
• Utilise functionality of the Shopify stack to create amazing customer journeys and experiences for the label’s artist stores
• Work with the store management team and frontline labels in delivering sales, stock, and store performance reporting

🟢 Person Specification

Necessary

• A passion for and understanding of eCommerce, with a keen eye for what makes a great customer experience on stores
• Ability to execute tasks with accuracy in a high-pressure, fast-paced agile environment
• Strong problem-solving skills
• An understanding of site performance metrics

• Understanding of SEO best practices
• CMS experience, preferably within eCommerce

Desirable

• Shopify experience and the ability to work with store CMS and themes
• Experience of working with stock management and/or order management systems
• Experience of working within fashion, lifestyle or music ecommerce

• Basic Adobe Photoshop skills
• Experience using project management tools eg. Monday.com

🔵 Bonus Tracks: Your Benefits

• Group Personal Pension Scheme (between 3% and 9%)
• Private Medical Insurance
• 25 paid days of annual leave
• Interest Free Season Ticket Loan available
• Holiday Purchase scheme
• Dental and Travel Insurance options
• Cycle to Work Scheme
• Salary Sacrifice Cars
• Subsidised Gym Membership
• Employee Discounts (Reward Gateway)

Just So You Know…

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.