🟥 Customer Relations Executive

Job title: Customer Relations Executive

Based at: Aintree & Haydock Park Racecourse

Contract type: FTC 12 months.  

Hours: 22.5 hours per week

🟡 About the role

We have a fantastic opportunity for a Customer Relations Executive to handle all aspects of the Northwest Regions customer relations, including the sales and delivery of memberships and tickets, group ticket sales and cover the racecourse receptions.

⚪️ About The Jockey Club

The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National, The Cheltenham Festival & The Derby. Owning & operating 15 course’s, millions of people every year enjoy the special experiences we offer through racing, music, food, and entertainment on raceday’s and beyond.

As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible

At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.

🟢 The Customer Relations Executive will

• Serve as the main contact for all customer service inquiries, including group tickets, memberships, and site experience, on both race days and non-race days.
• Oversee all membership and admission badge processes, including orders and deliveries, reciprocal bookings with other courses, and ensuring a positive race day experience as a Racecourse and Jockey Club ambassador.
• Manage all aspects of annual badge sales, using proactive techniques to convert inquiries, upsell, and meet regional membership sales targets.
• Help process ticket transactions and act as the main contact for ticketing queries from the Jockey Club Ticketing Department.  
• Increase group ticket sales through by managing relationships with coach, limousine companies and group travel organisers.  
• Proactively source new local ‘groups’ locally and nationwide to book tickets for race days working closely with the marketing team on specific promotions.  
• Support the Raceday Operations Team with racecourse access control and assist with all customer enquiries including accessibility queries.
• Assist pass card printing and handle related admin for annual member fulfilment across the region’s racecourses.
• Represent the Region as required at exhibitions, open days, and other client liaison activities.
• Co-ordinate and respond as appropriate to customer complaints.
• Prepare reports where required for the Northwest Director and for use by Sales and Marketing teams.
• Cover reception desks at Aintree Racecourse and Haydock Park Racecourse as required day to day and for race days working.

🔵 About you

• Experience of working in a Customer Service or relationship management role.
• Experience and knowledge of Microsoft packages.
• Understanding and knowledge of organizing large scale events.
• Excellent interpersonal skills
• Team player with a ‘can do’ attitude.
• Organised and able to prioritise workload.
• Ability to remain calm in a busy sometimes pressurised environment.
• Available to work weekends.

🟣 What we offer in return

• All colleagues can go along to any of our race day or music events free of charge – along with 3 friends or family with our TeamPass Ticket scheme.
• An award-winning pension scheme provider with a generous employer contribution
• A healthcare cash back plan enabling you to claim money back on health & wellbeing services.
• Competitive salary with generous bonus structure
• 25 days annual leave
• Access to a suite of Learning & Development training resources from renowned providers
• A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services.

If you think you have everything we’re looking for and more, then we’d love to hear from you. Don’t hang around, our closing date for this vacancy is 3^rd June but we reserve the right to bring this forward if we have many applications.