Customer Analyst

Job title: Customer Analyst

Based at: Hybrid working with base in London Office – Holborn

Contract type: Permanent

Hours: 37.5 hours per week  

⚪️ About the role

We have an exciting new opportunity for a Customer Analyst to join our newly formed Insights team at The Jockey Club. The Customer Analyst will work proactively and cross-functionally using our extensive internal data points and conducting consumer and audience market research to identify and develop new initiatives..

🟡 About The Jockey Club

The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National, The Cheltenham Festival & The Derby. Owning & operating 15 courses, millions of people every year enjoy the special experiences we offer through racing, music, food and entertainment on racedays and beyond.

As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible

At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.

🟢 The Customer Analyst will

• Work hand-in-hand with the Business Intelligence team to champion data literacy and deliver actionable insights across the organisation.
• Develop and maintain audience segmentation using demographic and psychographic profiling to inform strategy.
• Analyse customer data to drive personalised engagement and enhance customer experiences.
• Conduct consumer and audience research to identify new opportunities and initiatives that deliver business value.
• Gather and interpret feedback from both digital and in-person customer touchpoints to optimise engagement.
• Present insights and recommendations to stakeholders, supporting strategies for membership, retention, and fan engagement.
• Collaborate with CRM and Digital teams to maximise the use of our Single Customer View data platform.
• Become a subject matter expert on customer insight tools and technology, supporting future solution development.

🔵 About you

• Sharp strategic thinker with strong analytical skills and the ability to turn data into actionable insight.
• Forward-thinking, innovative, and adaptable in a fast-paced environment.
• Excellent communicator and storyteller who can engage and influence stakeholders.
• Customer-obsessed mindset with proven experience building strong cross-functional relationships.
• Skilled in customer data insights, research design, and advanced statistical modelling.
• Highly organised with strong project management and delivery skills.
• Dynamic, ambitious, and proactive — a natural problem-solver with a bias for action.
• Passionate about customer data, digital innovation, and driving measurable impact.

🟣 What we offer in return

• All colleagues can go along to any of our race day or music events free of charge – along with 3 friends or family with our TeamPass Ticket scheme.
• An award-winning pension scheme provider with a generous employer contribution
• A healthcare cash back plan enabling you to claim money back on health & wellbeing services.
• 25 days annual leave
• Access to a suite of Learning & Development training resources from renowned providers
• A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services.

If you think you have everything we’re looking for and more, then we’d love to hear from you. Don’t hang around, our closing date for this vacancy is 3^rd November but we reserve the right to bring this forward if we have many applications.

This role may be subject to a criminal record check, standard or enhanced DBS check or BHA Suitability Check. By applying you confirm that you are happy for these checks to be carried out.